Legal
Privacy policy
Last updated: 1 September 2026
How Gigabrain SA (RF) (Pty) Ltd collects, uses, shares and protects your personal information under POPIA, and how you exercise your rights.
1Introduction
Gigabrain SA (RF) (Pty) Ltd (“Gigabrain”, “we”, “us”) respects your privacy. This policy explains how we collect, use, share and protect your personal information, and how you can exercise your rights, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
2Who this applies to
This policy applies to anyone using our website, platform or services, including customers purchasing our products.
3What personal information we collect
- Account and profile information: name, email address, job title, and contact details when you register
- Inquiries and support: name, email, and chat content from interactions
- Marketing information: phone numbers, email addresses, with the option to unsubscribe at any time
- Financial data: purchase and billing history, and payment details
- Company data: company registration, director and beneficial-ownership details
- Technical and usage information: device details, log data, and location information
We don’t collect special personal information or children’s data through our website, platform or from customers.
4Why do we collect your data?
- Providing services: to operate our platform and fulfil customer requests
- Improving services: to gather feedback and enhance functionality
- Security: to prevent fraud and ensure safe operations
- Marketing: to send relevant content, and updates on our offerings with consent
- Legal compliance: to meet legal obligations and enforce our terms
- Support: to ensure our services meet our customers’ expectations
5When can we use your data?
We use your data only when:
- You give explicit consent
- It is needed to fulfil a contract with you
- It’s required by law
- We have legitimate business interests that don’t override your rights
7Cross-border transfers
Your data may be transferred to and stored in countries outside your region. If transferred to countries with different data protection laws, we will take all necessary measures to ensure your data is protected.
8Data security
We use industry-standard security measures to protect personal data from unauthorized access, loss, or misuse. Access to personal data is limited to employees and contractors on a need-to-know basis. We regularly test our systems to ensure they remain secure. In case of a personal data breach, we will notify both the relevant supervisory authority and affected individuals where required by law.
9Data retention
We keep your data only as long as necessary for business or legal purposes. When no longer needed, we delete or anonymize it.
10Your rights
You have the right to:
- Access, update, or delete your data
- Withdraw consent at any time
- Object to certain processing activities
- Lodge complaints with relevant authorities
- Phone
- 087 822 1092
11Children’s data
Our services are not intended for children under 16. If we unknowingly collect such data, please notify us.
12Complaints
If you’re not satisfied with our response, you can complain to the Information Regulator (South Africa):
- Address
- JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
- Website
- https://inforegulator.org.za
13Policy changes
We review this policy at least annually and whenever there’s a material change to our processing, systems, vendors or the law. We’ll notify you of material changes by email or prominent website notice before they take effect.
If you have any questions, contact our Information Officer at:
- Phone
- 087 822 1092